Listening and Responding: Engaging Undergraduates through Action and Assessment
A TRLN Services Council Symposium

March 4, 2009
1:00 p.m. - 4:45 p.m.
The Solution Center, Ocracoke Room





Registration and Light Refreshments


Welcome and Introduction
Lisa Norberg, Director of Public Services, UNC University Libraries

Panel Discussion
Kawanna Bright
Instructional Services Librarian, DH Hill Library, NCSU

Elizabeth Gorman
Coordinator of Evening Services, James E. Shepard Memorial Library, NCCU

Suchi Mohanty  presentation
Collections & Research Services Librarian, Undergraduate Library, UNC

Michael Peper  presentation
Librarian for Math & Physics, Perkins Library, Duke

Panelists will discuss services assessment strategies in TRLN, including collaborations with faculty, other campus service units, and prioritizing services in tough economic circumstances.


2:30-3:30 Reconsidering Library Services using Undergraduate Assessment Techniques
Susan Gibbons, Keynote
Vice Provost and Dean, River Campus Libraries
University of Rochester

In 2007, researchers at the University of Rochester published "Studying Students: The Undergraduate Research Project at the University of Rochester." Susan Gibbons, co-editor of this groundbreaking anthropological and ethnographic study of student research and writing behavior, will share outcomes in her library in the wake of these findings. Specifically, Gibbons will address changes made in hours, instructions, fines, writing tutor cross-training, and delivery.
3:30-3:45 Break
3:45-4:15 Small Group Discussions
Groups will have the opportunity to react to the panel discussion and keynote, and explore ways that TRLN libraries can share or even collaborate on assessment strategies.
4:15-4:45 Facilitated Group Reports and Wrap-Up
Susan Gibbons

Diane Harvey
Head, Instruction & Outreach, Perkins Library, Duke